247 Crisis Assistance
Venango County utilizes a Protective Intake & Crisis (PIC) unit for all Human Service intakes. One centralized unit provides services for Children Youth & Family; Emerging Adults, Adults, Older Adults, Mental Health, and Substance Use Disorder.
All of the PIC Unit staff is cross-trained and ready to handle assessments, crisis intervention, emergency assessments, mental health intakes, child and older adult protective services, just to name a few. This integrated approach allows for greater integration and collaboration of services.
We are available to Venango County residents 24-hours-a-day and 7-days-a-week. For additional information about the PIC Unit, please see our PIC Unit Brochure.
Reporting Child Abuse/Neglect
Trained specialists are available 24/7 to receive referrals of suspected child abuse and general child well-being concerns. Mandated reporters are certain adults, who are legally required to report suspected child abuse if they have reasonable cause to suspect that a child is a victim of child abuse. The law requires that the mandated reporter identify themselves and where they can be reached. In addition to having documentation that the report was made, this information is also helpful so that if clarification on the situation or additional information is needed, the children and youth caseworker can contact the mandated reporter.
Mandated reporters may report by telephone or electronically through the Child Welfare Portal. In addition, permissive reporters are individuals who are encouraged to report suspected child abuse, although not required by law. Permissive reporters can make a report at any time they suspect a child is the victim of child abuse. Permissive reporters may report anonymously. Permissive reporters can report by telephone by calling 1-800-932-0313.
Each report is handled by a trained specialist who determine the most appropriate course of action. Actions include forwarding the report to:
- County children and youth agencies or the Office of Children, Youth and Families (OCYF) Regional Offices for investigation or assessment;
- Law enforcement officials for investigation; and
- Department of Human Services program offices for review and possible licensing action.
When making a report of suspected child abuse or general child well-being concerns, it is important to provide as much information as possible. The below list will give you a general idea of what information our trained specialists will ask you for:
- Name and physical description of the child
- Age or approximate age range of the child
- Name, home address, and telephone number of legal guardian or parent of the child
- Name or physical description of suspected child abuse perpetrator
- Home address and telephone number of suspected child abuse perpetrator
- Suspected perpetrator’s relationship to the child
- Description of the suspected injury to the child
- Where the incident took place
- Any concern for the child's immediate safety
- Your relationship to the child
- Your contact information, although you may report anonymously if you are a permissive reporter
Report Elder Abuse
24 Hour Hotline - 1-800-490-8505
Abuse reports can be made on behalf of an older adult whether the person lives in their home or in a care facility such as a nursing facility, personal care home, hospital, etc. The reporters may remain anonymous and have legal protection from retaliation, discrimination and civil or criminal prosecution.
Common signs and symptoms of abuse may include:
- Weight loss
- Bruises or broken bones
- Increased confusion
- Unusual withdrawals from any account
- Signing over one’s home to another
National Suicide Prevention Lifeline